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Social networking/Social Media buy-in

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SA Freshmen - member
1 posts

First, thanks to all the writers and contributors to the Student Affairs Blog. I just recently found it and must say that all the articles and insights in this community have been interesting and helpful.

I am a webmaster for the Student Affairs & Enrollment Services division, part of the communications and publications office. All of our departments function as their own entity, but our office serves as the print and web shop for the division.

We are currently wrapping up an 18-month project to transition our departments' websites to a content management system, along with a new layout. We are all excited and are eager to move to the next level.

Part of the plan for the 'next level' is to begin integrating social networking to our online presence, which includes Facebook, Twitter, etc. This would be served from the division level and would  promote all departments.

Though the division's administration is aware of social networks and there are already accounts set up at the university level (and even within our division) there is still some hesitation to get started.

My question are: How have you all presented social networks to your administrators to get buy-in? Has it been a tough sell for some? Did you host student forums to gauge receptiveness from starting Facebook, Twitter, etc. for student affairs.

The bottom line is I don't want to present these concepts because everyone else in our university has them, but rather, I believe there is some real marketing value in being involved and providing our students with other channels to receive division-wide information.

Thanks.

guest poster
Our department (University Housing at UW-Milwaukee) has a twitter and facebook presence, as does our Neighborhood Housing Office. Our Associate Director and Director are very supportive of this form of communication, as it gives us opportunities to communicate with current and prospective students both in large groups and one-on-one situations. The cost for advertising via these mediums is very little, which helps our cause. The staff members (professional and students) use social networking on a regular basis in our personal lives, so it was easier for us to help our directors see why it would be beneficial. I think it's dangerous for an office/division to give social networking responsibilities to someone who is not familiar with the concept, or the technology.

University-wide, I believe a presentation was given to Chancellor-level leadership awhile ago, and some of the anecdotal responses I heard from staff that were there were concerns that we would have to start "policing" social networks for mentions of our institution, and be forced to respond to those mentions. That translates into increased staff time. I think it's important to think about that side of things (and have a plan of action ready) before presenting social media options to administrators.
SA Freshmen - member
4 posts

To continue from what Liz said, yes, while "policing" and responding to any mentions of your institution do take up a bit more staff time, that was one of the key arguments in my own "fight" for a student activities facebook page.

Every day our students sit in lounges and dorm rooms and classes and complain about things the college or university is doing to make them unhappy, and most of those comment go unheard by anyone who could do something about it.  By connecting with students through a social network like facebook, it give us (the staff and administration) the opportunity to address their concerns and either offer an explanation or a solution.  Further, your response to a student concern can come in the form of a private message or a public posting so more than just one student can see things being addressed.

For my institution, I believe that was one of the big turning points for some weary higher-ups who weren't 100% on board with the social networking thing form the start.

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